Follow Us:
From the Sleep Experts® at
Sleep.com App FAQs>
Troubleshooting
Questions in this section
What should I do if my SleepScore™ doesn’t seem accurate?
What can interfere with my sleep recording throughout the night?
Do television sounds interfere with the accuracy of my sleep tracking?
Do electronic devices interfere with the accuracy of my sleep tracking?
Do bed covers, pillows, or other bedding interfere with the accuracy of my sleep tracking?
Will air conditioning or an electric fan interfere with the accuracy of my sleep tracking?
What should I do if my sleep record shows periods of no signal?
What should I do if my SleepScore is zero?
Do television sounds interfere with the accuracy of my sleep tracking?
If your TV is positioned less than 3 to 6 feet from your phone and is set to a high volume level, it could interfere with your sleep tracking. The type of noise emitted also impacts whether a TV causes interference. Although our app automatically identifies potential issues before each sleep session, we recommend turning off all electronic devices that make noise.