Follow Us:
From the Sleep Experts® at
Sleep.com App FAQs>
Troubleshooting
Questions in this section
What should I do if my SleepScore™ doesn’t seem accurate?
What can interfere with my sleep recording throughout the night?
Do television sounds interfere with the accuracy of my sleep tracking?
Do electronic devices interfere with the accuracy of my sleep tracking?
Do bed covers, pillows, or other bedding interfere with the accuracy of my sleep tracking?
Will air conditioning or an electric fan interfere with the accuracy of my sleep tracking?
What should I do if my sleep record shows periods of no signal?
What should I do if my SleepScore is zero?
Will air conditioning or an electric fan interfere with the accuracy of my sleep tracking?
The Sleep.com app performs an interference check at the start of each sleep session to ensure you’re set up for success. However, air conditioners and electric fans could cause interference depending on their proximity to your phone, their volume level, and the type of sound they emit. For the best results, turn off all electronic devices that make noise before you start tracking or position them at least 3 to 6 feet from your phone.